Q: What is your lead time for samples and production?
A: The lead time for samples typically ranges from 3 to 7 days, while the production lead time is approximately 2 to 3 weeks.
Q: How do you arrange the shipment of goods?
A: The shipping method is determined based on customer requirements. For full container orders, we recommend shipping by vessel. For smaller or urgent orders, we suggest air freight or international courier services.
Q: Where is your company located?
A: Our company and factory are situated in Shenzhen, China, specifically at No. 79, Langbei Village Industry Road, Tongde Community, Baolong Street, Longgang District, Shenzhen City, Guangdong Province, China.
Q: Can you facilitate a visit to your factory?
A: Certainly, we warmly welcome visits to our factory.
Q: Can you provide customized products based on our requirements?
A: Absolutely, customization is one of our core capabilities.
Q: Do you conduct testing on all your products before delivery?
A: Yes, all our products undergo thorough testing prior to delivery. We ensure 100% testing and provide test reports.
Q: What is the average delivery time for your items?
A: Normally, the delivery time ranges from 10 to 30 days, depending on factors such as order size, quantity, and configuration.
Q: What payment terms and price terms do you accept?
A: We accept payment terms such as T/T and L/C. Price terms include EXW, FOB, CFR, CIF, DDU, and more.
Q: What after-sales services do you provide?
A: We provide 24-hour technical support online via email, phone, video, and other channels.
Q: How many countries have you exported to? How do you establish long-term relationships and cooperation?
A: Our products have been exported to over 30 countries across Asia, the Middle East, Africa, Europe, North America, South America, and more. We prioritize customer satisfaction by offering high-quality products, exceptional service, and competitive pricing. We consider our customers as valued partners and are dedicated to helping them solve any problems they encounter
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